UK Xbox One child account creation issue fixable via MS support - report

November 27th, 2013, 00:21 Posted By: wraggster

Xbox One owners outside of the US are reportedly encountering a glitch that prevents the creation or transferal of Xbox Live child accounts to the new console.
The issue arrises when the system requests a small payment as verification for the parent Xbox Live account's credit card, as required by the US Children's Online Privacy Protection Act (COPPA). Users reportthat the process becomes stuck in an endless loop, repeatedly asking for re-authorization no matter how many times the user complies.
The issue is thought to relate to a glitch with the account region process; child accounts appear to be automatically assigned a Microsoft account that's set up for a US resident. This causes the credit card verification process to fail when the user attempts to register a non-US credit card,according to OXM.
The issue apparently doesn't affect adult Xbox Live account creation since no pre-approved credit card verification is necessary.
A Microsoft rep has said the firm is "looking into" the matter.
Meanwhile, one user has told OXM that Xbox customer support is capable of resolving the issue on a case-by-case basis by manually bypassing the credit card verification process for a specified account. Until the issue is resolved completely, it is advised that affected users call customer support.
This comes after UK Xbox One users reported suffering TV integration issues that result in a stuttering picture. The issue has been linked to the differences in refresh rates between the console (running at 60Hz) and UK TV broadcast standards (at 50Hz).
Read the full report for a suggested work-around.
Microsoft has also announced it will provide free digital titles to those experiencing problems with their Xbox One disc drives.

http://www.computerandvideogames.com...upport-report/

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