Cast your minds back a little under a year ago, and you may recall Microsoft having a little trouble with Xbox Live. Namely, it wasn't working. Which was strange, and strange for two reasons. Firstly, it's normally always working. And secondly, it didn't just stop working, it stopped working for weeks. Think it was down for weeks because Microsoft just didn't care? Well, we can tell you, somebody cared. Two people, in fact. One of them was Robbie Bach. And the other? Steve Ballmer.