Microsoft Has No Answer For Their Broken XBOX Live DRM

February 12th, 2008, 19:35 Posted By: Shrygue

via Kotaku


Reader Kevin's XBOX 360 suffered the usual Red Ring of Death, so he sent it in to be repaired. He got back a different XBOX 360 with a different serial number. That would be no big deal, except Kevin has purchased a bunch of content through XBOX Live... content that is no longer fully functional due to Microsoft's broken DRM.

Here's a quick summary:

• November 2007: Kevin's XBOX 360 is replaced, causing his content to lose full functionality. He calls Microsoft.
• Microsoft keeps Kevin on the phone for an hour trying different methods of restoring functionality to his content. Nothing works. They say they will call him back in two weeks.
• They do not call him back, so he calls them. Microsoft makes him repeat the steps he tried the first time he called. They tell him they will call him back in two weeks.
• This cycle repeats twice more before Kevin gets a call from Frank at XBOX escalations. It's now the second week of January.
• Kevin periodically speaks to Frank. Frank has no answers for him.
• February 7, 2008: Frank tells Kevin that there's nothing more he can do and, when Kevin asks when he can expect a resolution, Frank says "hopefully sometime in 2008."

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