EA responds to Watchdog FIFA 13 bug allegations

November 2nd, 2012, 22:33 Posted By: wraggster

Having featured on BBC consumer rights programme Watchdog for a second time earlier this week, EA has moved to address concerns about FIFA 13’s alleged technical issues.
Quite why the BBC has chosen to focus on EA’s game as opposed to any number of far buggier titles that are released is a mystery – presumably, more customers (of which FIFA 13 has millions) means more dissenting voices.

“Our fans have engaged with FIFA 13 in record numbers,” an EA statement issued to the BBC reads. “On any given day, more than 1m online game sessions of FIFA are played by our fans in the UK. But as with any product or online service with such a high level of traffic and popularity, there will be some circumstances where fans experience challenges or issues.
“And as with any online service, our game is also dependent on many other factors, such as online access and availability at the customer’s location, to ensure the best experience.
“We are constantly listening to our fans and asking for their feedback to help us identify issues and assist us in prioritising the improvements to our game. In summary, we have already delivered improvements to FIFA 13 to address issues in online connectivity, addressed key issues in game modes like Career Mode and FIFA Ultimate Team, and are actively addressing customer issues related to transactions in the game that have not been executed properly, such as missing coins or FIFA Ultimate Team items.

http://www.develop-online.net/news/4...ug-allegations

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