Compensation for Xbox Live downtime?

January 2nd, 2008, 19:37 Posted By: Shrygue

via Computer and Video Games


If, like us, you've spent the last week sat in your (new) pants, polishing off the Ferrero Roche, Fosters and playing Call of Duty 4, you'll probably have noticed the downtime plaguing Xbox Live.

The "intermittent issues" (which included things like signing in, matchmaking and account recovery) started around Christmas Day and Xbox Live was still encountering the odd bugger up a week later.

Xbox Live's director of programming Larry 'Major Nelson' Hryb posted several messages on his official blog, stating that "problems like this are not acceptable," and that "things are getting better each hour and that no one on the team is going anywhere until the job is done."

Now that most of the hiccups have been sorted, The Bitbag reports that Microsoft will be compensating their paying Xbox Live Gold subscribers for the problems. An unnamed Microsoft contact told the site: "we will definitely be doing something for our Gold members that weren't able to get online over the last week."

Because Xbox Live wasn't technically down (only parts of it were encountering problems), it looks unlikely that Gold subscribers will end up with a full refund.

It's a shame some people couldn't get online during the lazy Christmas period, but it did give us a nice window to fire up the PS3 and finish Uncharted (sorry, MS).

We've contacted Microsoft UK for comment and it'll hopefully get back to us shortly.

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